Here are my brief thoughts on dealing with hostile or negative commenters on blogs and digital articles etc.
1. Focus on the issue
Negative comments and ‘digital hostility’ can quickly turn personal. For the most part commenters enjoy virtual anonymity and don’t feel the need to adhere to standard rules of social conduct. While that certainly reflects [...]

As a speaker there is nothing more stressful than presenting in front of a hostile audience. Yesterday’s congressional debate on health care reform had its share of hecklers and emotional outbursts that consumed today’s headlines and national media broadcasts. The most offensive outburst came from Randy Neugebauer, a three-term member of Congress from Texas who [...]

The other day I received an early morning phone call from a fellow by the name of James Williams. He called from Sky News’ studios in London to see whether I’d be interested in being the on-air expert commentator for Britain’s upcoming high-stakes debates between the candidates and the incumbent for the election of the next Prime Minister of [...]